What Should A Lone Working Policy Include?

Creating a solid lone working policy is essential for any organization where employees may work alone, whether that’s on-site, remotely, or out in the field. It's not just about following the rules—it's about making sure that safety and wellbeing are prioritized when workers don't have the immediate support of colleagues. So, what exactly should go into a good lone working policy? Let's break it down.

1. Clear Definition of Lone Working

First things first: define what lone working means for your organization. The definition should explain what constitutes lone work, whether that’s working in isolation at a remote location, being the only employee in a store or office, or even handling tasks after hours. This clarity will help identify which roles or tasks qualify under the policy.

2. Risk Assessment Process

Every lone work policy needs a solid risk assessment process. This step is all about identifying potential hazards that a lone worker might face—everything from physical dangers in their environment to health risks, or even the psychological toll of working alone. The key is to think through worst-case scenarios and plan ahead. Once you've spotted the risks, you can plan how to minimize them.

3. Communication Protocols

Lone workers should never be completely out of touch. Your policy needs to outline how employees will stay in regular communication with supervisors or co-workers. This might involve scheduled check-ins via phone or apps, emergency contact procedures, and ensuring workers have the means to call for help if something goes wrong.

4. Emergency Procedures

Speaking of things going wrong, having a detailed emergency procedure is a must. Workers should know exactly what steps to take if an accident, injury, or any other emergency happens while they’re working alone. Your policy should specify how workers can raise the alarm, who they should contact, and what support will be provided in different types of emergencies.

5. Training and Support

Lone workers need to be prepared. The policy should include specific training requirements tailored to the risks associated with working alone. This could cover safety protocols, equipment use, first aid, and even stress management. Regular refresher courses can also help ensure everyone is up to date.

6. Health and Wellbeing Considerations

Lone working can be tough on mental and physical health. Your policy should include provisions to monitor the wellbeing of lone workers, offering them access to resources like counseling or wellness programs. It's important to recognize the strain that working solo can place on employees and to actively support their mental health.

7. Monitoring and Review

No policy should be set in stone. Once the lone working policy is implemented, there should be regular reviews to ensure it's still effective. This means regularly checking in with lone workers, updating risk assessments, and revising procedures as necessary. Technology can help too, with apps and monitoring tools providing real-time updates on workers' locations and safety statuses.

8. Legal Compliance

Last but definitely not least, your lone working policy needs to comply with local laws and regulations. Different industries may have specific requirements, and staying compliant isn't just about avoiding penalties—it's about making sure that your policy offers real protection to your employees.

Final Thoughts

A well-thought-out lone working policy isn't just a formality—it's a commitment to keeping your team safe. By addressing the key areas outlined above, you'll be taking steps to ensure that your lone workers are protected, supported, and prepared, no matter what challenges they might face on their own.