Alliance: The Platinum Standard in Service

Alliance have been awarded with the Feefo Platinum Trusted Service Award 2024 which is an award given to companies that deliver time and time again for their customers and place them at the very heart of operations. Here at Alliance this is something we have strived to achieve ever since our inception as a company all the way back in 1999. We are proud to be recognised as an excellent company when it comes to customer service.

We have worked with Feefo to aggregate and respond to customer service for over ten years now demonstrating our commitment to our customers. With over 12 depots and an estimated 2,000+ deliveries per day it is easy to see why managing our customer service can be a daunting task however we pride ourselves on our ability to communicate and improve through each interaction we have with our customers. This is demonstrated in our company philosophy which highlights value, service and expertise.

• Value – At Alliance, we work with top industry suppliers to ensure we provide all of our customers with the best value products from industry leading brands which meet their needs. So, you can shop for catering equipment with complete confidence that our offering is both high quality and great value.
• Service – At Alliance, we pride ourselves on our high standards of service. We always ensure we are delivering our products in a timely manner, plus we provide expert customer service regarding client queries. This means from order placement through the delivery we have a highly trained member of staff facilitating your order at every step.
• Expertise – As a result of over 23 years of supplying industries with catering equipment we have built up a wealth of knowledge and expertise. This is reflected in our wide and extensive high-quality product offering and our knowledgeable customer service and field-based teams across the UK who can answer any customer queries.

We will continue to strive for excellence in our customer service throughout 2024 as well as we are committed to providing you with the best experience possible. Here at Alliance Online we have a fantastic team of customer service experts who are just a phone call away, also our work with Feefo also ensures that feedback after ordering with us will be responded to and handled in an efficient manner.

Additionally, this year we won another Feefo accolade in customer service – the Feefo 10 Year of Excellence Award. This award is an independent seal of excellence that celebrates businesses which have shown dedication and consistence in customer service – ten years in a row. The 10 Years of Excellence Award is a very exclusive part of Feefo’s Trusted Service Awards. We at Alliance are honoured to receive such an award as an acknowledgement of how long we have been prioritising our customers experience.

Our Customer Services Manager Gemma Brown had the following to say about the awards:

“At Alliance our core principles are Value, Service and Expertise. To know our customers are receiving a fantastic service from us and leaving positive feedback to reflect this is brilliant. We have always aimed to ensure our customers receive the best experience possible from order to delivery and every step in between so to know that we have both been awarded a platinum rating by Feefo once again and also received our 10 year award with them too is just fantastic.”

At Alliance, we understand that customer service is a key aspect of how a company improves and progresses throughout the years which is why we are proud to be recognised by Feefo as being a leading company in this area. For any information regarding our products and ranges please feel free to visit our website.

For more information on Alliance: The Platinum Standard in Service talk to Alliance Online Catering Equipment