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New Service Van Hits The Road
07-08-2017
Looking after our customers has always been number one on our list ,be it a simple heat sealer, a single phase cardboard shredder or even one of our Minipack Torre chamber shrink wrap machines that they have bought from us we aim to take care of their machine for its working life. With an investment of nearly 16k pounds in the vehicle and a further investment in the latest tools and test equipment we are now equipped to solve and sort 90% of problems on-site first time. Careful consideration was also given to the spare part inventory so along with carrying heaters and control boards we also carry spare contactors, heat proof tapes used by many many heat sealers and shrink wrapping machines. We also carry heat sealers so that we can offer a life line should the need arise. We will monitor usage over time so that we can be as sure as possible that we can keep or customers happy and with as little down time as possible be it the heat sealer or shrink wrapper that has broken down. All the heat sealer spares kits that we carry or genuine oem as are our shrink wrapping sealing blades and spares.
Even when it came to the design of the storage system for the vehicle we realised that for some larger repairs like the replacement of a cardboard shredder head unit then is was important to carry out these repairs back at base as quickly as possible. We can now transport Cardboard shredders away from site back to base asap to speed things up and get you the customer up and running asap.
We have been able to grow the service side of the business and are now carrying out regular service calls to automatic l sealers and standard chambe shrink wrap machines all over the uk seing a 2 fold increase in the amount of shrink wrapping and heat sealing machinery repairs and planned service visits we make. This also means we have been supply a great deal more heat seale and shrink wrapping machinery spares for the Minipack Torre range
For more information on New Service Van Hits The Road talk to Dan Packaging
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