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Retail Pick Rates: challenges, solutions and optimisation
As of December 2024, e-commerce accounted for over 27% of all UK retail sales* . Compare this to a 15.7% average between 2008 - 2023*, and you can imagine the millions of individual orders warehouses have to process daily.
With this kind of rapid growth, e-commerce organisations face several challenges:
● Scaling operations to meet demand
● Investing in adaptable equipment
● Workforce shortages
● How to enhance efficiency
● Cost savings to remain competitive
An effective warehouse fulfilment plan can significantly improve productivity and overall operational efficiency.
However, any plan must take into account multiple factors. Let’s explore what those are, and the solutions that could support their success.
Warehouse Management Systems
When considering IT solutions such as a Warehouse Management System (WMS) or even the physical space occupied, how often is the optimal solution readily available without requiring some modifications? More importantly, how often do today’s requirements mirror those from two or three years ago?
With the rapid growth mentioned above, it’s unlikely an older solution or set up will suit an organisation that has grown in the last few years.
Often, businesses default to “off-the-shelf solutions” rather than developing a "tailor-made solution" that suits their current processes and can adapt to future fulfilment changes. This oversight frequently occurs toward the end of the planning process. Without the right equipment specifically designed for your operations, it’s difficult to implement key solutions like a Warehouse Management System (WMS), improve productivity, or consider outsourcing to a third-party logistics provider (3PL).
Improving Order Fulfilment
One of the most critical areas to consider is order fulfilment: what impacts your output and how can it be improved? Are there ways to save time and reduce materials waste?
Additionally, staff wellbeing is crucial – as we know, a happy worker is a productive worker.
In discussions with a wide range of retail companies, any improvements identified are vital for achieving profitability.
For instance, saving just two seconds on a picking operation can yield significant financial benefits for a business, depending on the number of picks performed.
Most businesses aspire to grow and expand, making efficiency a priority.
“Flowstore offered us the best solution for all the workstations we were looking for, but on top of that, we had a problem with several elements in our processes that we didn’t know how to solve. Flowstore’s broad knowledge helped us with that and ultimately offered the right solution. As a result, we can run these processes in a better way” – Jannes van de Wal, Project Leader, Bol.com
Considerations for your picking process
With your growth in mind, consider the types of equipment you’re using now and what might be likely to change in the future, what factors will influence these changes.
Let’s take a picking trolley as an example, and consider these key questions:
● How easy is it to move the picking trolleys when they’re fully loaded?
● How does this impact pick route times?
● Can the picker load all products onto the trolley?
● Are the shelves at the correct height?
● Is the trolley handle positioned properly for the operator's comfort?
● Does the picker need steps to reach certain items? Another example is picking and packing stations
● How many items are necessary to complete the process? Consider the PC, label printer, boxes, envelopes, protective packaging, etc.
● How long will the operator be required to stand at the station?
● Is the work surface at the correct height, and are all items easily reachable and locatable?
Custom-built solutions designed for your business growth
Many organisations find themselves either "making do" with inadequate equipment or, worse, having to scrap their equipment and start over.
Whilst custom-built solutions are more expensive than typical off-the-shelf solutions, equipment that offers flexibility, and can adapt to demand, team members and new processes offer undeniable ROI.
They can account for all the considerations listed above. Custom, flexible solutions address not only the efficiency of e-procurement order fulfilment, but they give you the ability to adapt and change your warehouse processes to suit fluctuations in demand, team size and product range.
Why Flowstore ?
Business growth and warehouse productivity go hand in hand – saving seconds on a picking operation can significantly impact your bottom line.
That’s why having the right equipment for the job is essential and that’s where we come in.
But what makes us different from other warehouse-racking solutions? Flexibility.
● Modular solutions that adapt to process changes – re-organise packaging, printers and PCs
● Maximise storage capacity to increase order processing, output and value
● Make the most of floor space with solutions designed for your process
We’ve been developing, using and refining our solutions for 40 years, and we are proud to offer custom solutions that we guarantee will improve your pick rate.
Don’t make do with an inflexible operation. Disassemble, reconstruct, adapt and optimise.
Our dedicated team will visit your site, understand your process and offer a smart solution. Find out more about how we can help, get in touch today: enquiries@flowstore.com
For more information on What influences pick rates in retail? - Many Factors! talk to Flowstore Systems Ltd
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