Faisal Abbasi was part of a discussion hosted by CRN on GenAI in Channel Operations

Faisal Abbasi, Bell’s AI Services and Solutions Director, was one of 18 key decision makers from leading channel businesses to share insights and best practices for implementing Generative AI.

Faisal spoke about Business Process Automation (BPA) and its positive impact on employee and customer experience.

By combining artificial intelligence with automation, companies can now embed advanced cognitive and decision-making capabilities into complex workflows that previously depended on human insight and input to execute. These advances are enabling businesses to streamline existing processes, boost productivity, drive additional value from existing investments, and open new avenues for innovation.

The technology is lightening the load for employees by transforming inefficient, disjointed processes, and eradicating highly manual and repetitive tasks. It is making it possible to connect people, technologies and processes and create more efficient ways of working across the enterprise, such as:

• Streamlining processes and speeding up workflows.

• Enhancing decision-making and process efficiency, resulting in quicker development and deployment of services and products.

• Standardised processes and integrated security protocols are ensuring easier compliance and data protection.

• Increasing employee satisfaction by automating routine tasks, freeing up employees to focus on more strategic and fulfilling work, increasing satisfaction and productivity.

• Enhancing Customer Experience with improved response times and personalised interactions.

Read the full CRN article here

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