Staff Profiles – Introducing… Jamie H

We asked Jamie a few questions about his time in and outside of work…​

What might a typical day at IFS look like for you? “A typical day involves assisting both new and existing customers with their shipping needs, offering guidance, providing quotations, and handling bookings from start to finish. At IFS, our focus is always on finding the best solutions tailored to each customer’s requirements. In the time I’m not directly dealing with customers, I help out with managing our CRM system to ensure the database is up-to-date and send out regular updates to our new and existing clients. As well as updating documents / templates we offer to our customers to ensure the booking process is keep as easy as possible”.

What kind of customers or businesses do you get to work with? “We work with a wide range of customers, from individuals looking to ship family heirlooms or artwork, whether they are relocating or sending goods internationally. To large businesses, including manufacturing, where we help companies move car parts and machinery, to retail businesses shipping consumer goods such as electronics, and accessories. At IFS, no matter the goods, we always try our best to offer a reliable and friendly solution for our customers”.

What do you love most about your role? “What I enjoy most about my role is the incredible variety it offers. Every day is different, as I get to work with businesses shipping a wide range of goods to destinations all over the world. Sometimes, a request comes in for an obscure location that makes me think, ‘Where is that?’ or I find myself handling a shipment of unique or fascinating items that leaves me thinking ‘Wow!’. Beyond the logistics side, the best part is the relationships we build with our clients. Knowing that I’m helping make their lives a little easier is a special feeling. At IFS, we genuinely believe that adding a personal touch to our interactions always provides that extra trust with our customers”.

How do you relax when you are not at work? “When I’m not at work, I love unwinding by taking my Husky, Milo, and his little companion, Bailey, a Chihuahua, out for walks. If I’m not out with them, I enjoy relaxing by playing video games or catching up on YouTube. I also have an interest in storm chasing, particularly tornadoes, and I often watch one of my favourite chasers, Reed Timmer. On some weekends, I like to escape the daily routine by heading to the east coast with my family, making the most of the little warm weather we get. I also enjoy spending time at the pub, which often leads to a bit of dancing and singing, but we’ll keep that last part to ourselves!”.