Application / Technical Support X 3

ManchesterDescription: Application / Technical Support X 3 – Manchester £18-22K - SQL . A brand new and exciting opportunity is immediately available to work for a successful application software company in the North West (Manchester). You will work as a Application / Technical Support Engineer , working within a team, providing technical and application support - this is a mixed and exciting role with huge scope for progression. Training will be provided and knowledge of the product is not expected. Core Skill Set: Responsibilities: • To provide technical support to the Customer base remotely and on site • To log all reported support incidents and document their lifecycle to facilitate identification of common support issues • To manage own case load including resolution within internal SLA’s and escalation to appropriate member of staff • To contribute as a whole to the support desk to ensure helpdesk systems and software are kept up to date and all feedback is done promptly • Provide out of hours support where required by the customer or company • To follow and complete all associated documentation as laid out in published process workflows • To maintain and develop professional working relationship with customers • To undertake projects which is on level with responsibility of the post Other responsibilities: • To provide meaningful feedback to senior staff on cases and other project tasks • To maintain personal and professional development to meet the changing demands of the job, to assist in the training and development of other technical staff. Desired Candidate Skills: • Previous exposure to telephony and telecoms • Good level of knowledge of workstations, servers and server technology. • Knowledge of Windows Operating systems, deployment, installation and support practices. • Network implementation, testing and debugging skills • Basic SQL admin maintenance i.e. re-indexing • Previous experience working in a support role Essential Candidate Skills: • Excellent Communication and interpersonal skills • Should have a good Analytical, logical and fault finding skills • Ability to work in a team and independently with minimum supervision • Working experience of using and writing queries for MS SQL server • Must be open to flexible working hours and shift patterns It would be beneficial for future progression within the business that the candidate has a Full UK driving licence You will be exposed to all areas of the business and will play an integral role in the growth of the business from the outset – this is something that could not be achieved in a large company. The company will give the successful applicant responsibility and ownership from the outset and are willing to reward high achievement. The company is committed to developing their staff and can offer the successful graduate applicant the following: • Exposure to exciting new technologies • Full product training • Career development and opportunities for progression • The chance to apply individual strengths to the job Application / Technical Support X 3 – Manchester £18-22K If you are interested in this position, please send your CV to david.berwick@adriasolutions.co.uk or call 01625 874399 for more information. Application / Technical Support X 3 – Manchester £18-22K

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