How To Deal With Tricky Restaurant Customers

There’s no doubt about it, every now and then restaurateurs come across awkward customers. The best way you can deal with them is to be extremely polite and helpful because you don’t want to risk ruining your hard-earned reputation. However, some customers are simply impossible to please even if you bend over backwards to try and accommodate all their requests. What you have to remember is if you do your best, you can’t possibly do more so there should be nothing they can do to further aggravate a situation. You don’t want to create too much fuss around a difficult customer because it could have repercussions. Always have a complaints policy in place and make sure all your staff know what it is, this will avoid friction between your staff and reduce the blood pressure of your restaurant guests! If a waiter or waitress is having difficulty dealing with a customer then they should immediately escalate problems to your manager or yourself if you are available and your managers should be completely adept at dealing with frustrated customers.

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