Reduced Manual Handling of Transfer Bags with VCS Inside the Baggage Handling System

Airlines and airports alike are always striving to deliver a first class customer experience and connection times can be a difficult topic – passengers don’t want to be waiting too long nor have to rush or find out their bags didn’t make the flight. Baggage handling staff are under pressure to re-direct the luggage accurately, often within a small timeframe and avoiding short-shipments. The major hurdle to be overcome is unreadable bag tags. The majority of luggage can be easily processed through the fully automated Baggage Handling System (BHS) but periodically bags with unreadable tags must be directed to a Manual Encoding Station (MES). This diversion adds extra time and in irregular cases where the Bag Source Message (BSM Data) is not available, this can cause delays that can lead to a high number of short-shipped bags, incurring high costs for the airport and airlines and leaving passengers unhappy. By adding cameras and introducing a Video Coding System (VCS) into the BHS, the bag does not have to be diverted to an MES as an image of the tag is sent via the VCS to an operator who encodes the information remotely at a workstation or via a tablet. Using a VCS ensures baggage flow is not interrupted, short-shipments are reduced and passengers have an even more positive experience.

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