Computer Telephony Integration (CTI)

Computer Telephony Integration (CTI) Intuition - PC-based Operator Console Intuition 1000 is a high performance PC-based operator solution that combines advanced call handling features and presence information with your company directory to ensure that every customer, supplier and business associate receives consistently prompt and professional service. Intuition Agent – operator functionality for Nortel call centres Intuition Agent is an operator console that runs on the desktop, providing contact centre agents and standard telephone users with call handling and directory search functionality. Total Info - Online Corporate Directory Total Info is a company-wide corporate directory which allows users to search and view contact information about other employees via their web-browser SpeechAttendant - Voice Activated Directory (VAD) SpeechAttendant is an advanced speech-recognition solution that gives telephone callers the freedom of using natural speech commands to gain access to people, information and telephony resources, without operator intervention. Precision – call logging, reporting and billing Precision provides comprehensive call handling to sort, manipulate, interrogate and analyse telephony and mobile data and highlight opportunities for telecoms and IT cost reduction from the desktop through a web interface. Precision is offered as customer premise equipment (CPE) and as a hosted (managed) service solution. It is compatible with most leading name PBXs. Connect - Integration Connect integration brings together directories and databases of contact information shared amongst multiple sources and applications Unified Communications – Databases and Presence Microsoft presence integration, deployment and configuration with Nortel CS1000 CallParrot (IDVR) – Digital Voice Recording for Nortel Systems CallParrot is the only fully integrated solution for Nortel systems and offers the perfect balance of advanced features and user friendliness with a low total cost of ownership. Teleopti CCC - Advanced Workforce Management Optimise call centre agent performance, improve operational efficiency and enhance quality. Progression IP Phone Applications Leverage investment in IP by delivering practical, unified business applications to the screens of Nortel IP telephones Click-2-Dial Click-2-Dial enables users to click on any telephone number in any PC application, document or webpage to initiate a call from their Nortel IP phone, softphone or Microsoft OCS client.

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