CCTV Maintenance

Regular CCTV maintenance is a preventative measure that keeps your surveillance system operating reliably and reduces the chance of faults. To ensure your CCTV remains effective, a planned maintenance schedule is essential. We provide professional servicing and repairs for all types of systems, with competitive rates and qualified engineers available 24/7. All work follows SSAIB Codes of Practice and manufacturer guidelines.

CCTV Maintenance Packages

Home CCTV servicing (1–4 cameras)
Home CCTV servicing (5–9 cameras)
Commercial CCTV servicing (1–4 cameras)
Commercial CCTV servicing (5–9 cameras)

The service includes camera cleaning, lens adjustment, and inspection of all major components and connections for signs of damage. To minimise disruption, our engineers complete the visit in a single appointment.

Please note: servicing of cameras is limited to a mounting height of 4 m. A scissor lift will be required at additional cost for heights up to 10 m.

• Check areas covered

• Get a free quote

Annual Maintenance Schedule

Service plan options: Bronze • Silver • Gold

• Annual service visit: ✔ Bronze / ✔ Silver / ✔ Gold

• One additional daytime visit within the contractual year: ✘ Bronze / ✔ Silver / ✔ Gold

• Engineers available 24 hours: ✔ Bronze / ✔ Silver / ✔ Gold

• Engineer activity report: ✔ Bronze / ✔ Silver / ✔ Gold

• Parts included: ✘ Bronze / ✘ Silver / ✔ Gold

• 25% discount on standard call-out charge: ✔ Bronze / ✔ Silver / ✔ Gold

• Help desk support: ✔ Bronze / ✔ Silver / ✔ Gold

• Monthly Direct Debit payment: ✔ Bronze / ✔ Silver / ✔ Gold

• SSAIB approved for insurance purposes: ✔ Bronze / ✔ Silver / ✔ Gold

Gold is available only for systems installed by an NSI or SSAIB approved company and less than one year old.

CCTV Servicing Checklist

During a maintenance service, our technician will:

• Visually inspect all major components and connections for deterioration or damage.

• Examine control equipment (DVR, NVR, multiplexers, video switchers, telemetry units, etc.) for correct operation.

• Test mains power supplies and standby batteries, including charging rates.

• Check environmental conditions for adverse effects, e.g., foliage obscuring camera views.

• Verify and, if needed, update time and date settings.

• Inspect cabling integrity and sample-check external insulation for damage.

• Secure and clean cable fixings.

• Test auxiliary lighting, infrared units and photocells (if present).

• Confirm air vents are clear on all control equipment, including PCs.

• Clean cameras, lenses and housings as required.

• Check glands and seals on external equipment.

• Clean control equipment surfaces, including PCs (if applicable).

• Confirm regular backups are being taken.

• Align each camera to the user’s specification; verify field of view and adjust as needed.

• Inspect brackets, towers and fixings for corrosion or damage; check clamping bolts/brackets are tightened correctly.

• Test wash/wipe units and wiper blades (if fitted) and refill the washer reservoir where necessary.

• Review recording quality in both daytime and night-time modes.

• Test pan/tilt assemblies (if fitted), including fixings, electrical connections and functions.

• Verify satisfactory transmission of images to any remote site (if applicable).

• Ensure warning signs are in place.

• Check all camera presets.

• Test all alarm presets (if applicable).

For more information on CCTV Maintenance talk to Eagle Security Solutions Ltd