Nationwide Call Management

In August 2000 NTBS Ltd undertook the call management service for a major Transport Refrigeration company operating nationwide covering several depots and also Europe. NTBS now handle calls for major “Blue Chip” companies within the transport industry. Why use NTBS’s dedicated and confidential call management service? No calls missed. Engineers not disturbed while on other incidents No breakdowns refused. Customer satisfaction. NTBS have the answer Having NTBS Ltd manage your calls means you’re always in control and will ensure your customer receives the best service. Working with you our customer we will design dedicated operating procedures to suit your operation and your customers. Telephone calls answered in your company name by professional and knowledgeable staff 24/7/365 or to suit your requirements For a set figure per call all your company calls are received into one location and passed to your own network of staff or approved agents if required. The calls are managed from start to finish with your customer being updated, thus enabling your own staff to concentrate on your core business duties. All our telephone calls are recorded for security and training purposes using state of the art telephone and recording equipment. We will provide monthly incident reports designed to your requirement. The benefits of NTBS ¦All calls answered in the manner specified by you the customer. ¦Dedicated operating procedures produced with your assistance around your customer's needs and requirements. ¦Professional and Knowledgeable staff dealing with your calls. ¦Confidentiality assured at all times. ¦Customer data merged on our management information systems. ¦Many years experience. ¦Telephone calls are recorded which will protect your business. ¦Full incident management or call logging options. ¦None geographic telephone numbers arranged (0845, 0870, 0800). ¦Management reports available to suit your requirements at no extra charge. ¦Allows your staff to concentrate on your core business activity, thus improving business efficiency. For further information contact stuart: stuart@ntbs.co.uk 0161 336 8752

For more information on Nationwide Call Management talk to Nationwide Coach Assistance Ltd