A print supplier that understands our business News From Business Technology Support Ltd

1HQ is a design-based agency located in Windsor, Berkshire. The agency has been in business for 25 years and operates globally in more than 35 countries, from its offices located in Windsor and in Amsterdam, New York and Singapore. The talented team specialise in innovation, branding, packaging and activation.

Challenge

1HQ’s business is design focused and so the business’ print requirements are very specific. Colour matching is absolutely vital to their work, so they needed a print solution that would enable them to replicate in print exactly what they see on-screen.

Given the nature of their work, the team at 1HQ are required to print a high volume of run-offs during the design stages of any project. They needed a print specialist that would completely understand this requirement and be able to offer the best solutions to meet their needs.

Solution

BTS started working with 1HQ 17 years ago and since then have ensured the agency has been supplied with the most up-to-date and cost-effective printers. They currently have two Canon imagePRESS multifunctional printers (MFPs) installed in their office and there’s a contract in place with BTS which also covers the maintenance.

If anything does go wrong, which is rare, the team at 1HQ can give the team at BTS a call and one of their engineers will arrive within a few hours. BTS works closely with the team at 1HQ throughout the life cycle of any printer, and when it gets to the end of its life, they recommend the most relevant replacement.

The result

Commercial awareness
The team at BTS keep their ears to the ground for new generation launches and alert 1HQ to any deals that they can take advantage of.
Exceptional service
If an issue needs fixing, 1HQ make a call to BTS and they will guarantee an engineer within a few hours, who will resolve it there and then.
Conscientious relationship
BTS completely understands that 1HQ cannot compromise with colour quality and proactively ensures they are getting the very best.
Cost-effective support
As with any of their customers, BTS knows that 1HQ has to be very stringent with costs and fully respects that.